At Beyeconic, we take pride in offering high-quality, authentic fragrances.
Your satisfaction is important to us, and we aim to keep your shopping experience smooth and worry-free.
Since perfumes are a personal care product, returns are subject to hygiene and safety guidelines. Please read the policy carefully before placing an order.
We accept a return or replacement only in the following cases:
- Damaged product received (broken bottle/cracked glass)
- Leakage during transit
- Incorrect product delivered (wrong fragrance/variant)
- Defective sprayer/nozzle (not working properly)
Request Time Limit
All return/exchange requests must be raised within 48 hours from the time of delivery.
Mandatory Proof
To process your request, please share:
- Order Number.
- Clear photos/videos of the product and packaging
- Unboxing video (mandatory) for any damage/leak/wrong product claims
(Video must start from the sealed parcel)
Note
Beyeconic reserves the right to approve or reject any request if the proof provided is insufficient or inconsistent.
Non-Returnable & Non-Exchangeable Items
Due to hygiene, safety, and product integrity reasons, we do not accept return/exchange for:
- Opened or used perfumes
- Products with broken seal / tampered packaging
- Products without original packaging (box, seal, labels)
- Returns based on personal preference.
Cosmetic Variations (Not a Damage)
Some minor cosmetic imperfections can happen during packing/handling and do not affect the fragrance quality or performance.
Examples include:
- Slight fading in logo/printing
- Minor scratches Small box dents.
- Slight label alignment variation
These are considered cosmetic variations and are not eligible for return or exchange.
Replacement & Verification
Once your request is verified, we will arrange a replacement at no additional cost in eligible cases. All requests are processed only after verification and (where applicable) return inspection.
Refund Policy
If a refund is approved, it will be processed to the original payment method.
Refund timeline: 5–10 business days after approval/inspection (depending on the bank/payment provider).
Shipping fees are non-refundable, except if the return is due to our error.
In most cases, we provide a replacement instead of a refund.
Order Cancellation
Orders can be cancelled only before dispatch. Once the order is dispatched, cancellations cannot be accepted.
Failed Delivery / Re-shipping
If delivery fails due to incorrect address details, unreachable phone number, or customer unavailability, re-shipping charges may apply.
Thank you for choosing Beyeconic, we’re here to help you find your perfect scent.